Returns Policy
We accept returns within 30 days of original purchase. All items must be in new condition with original packaging. Returns for all purchases require the original receipt.
In-store and Online purchases can be taken back to your local BicycleFix store.
Unfortunately, we cannot accept returns or exchanges on discounted items, sale items or gift cards.
Refunds
- Refunds are processed using the original payment method, except for cash which is refunded back via direct deposit.
- Online refunds are processed within 3 business days of approval.
- Refunds may take 3 business days after processing to appear back in your bank account or credit card.
- In-store cash refunds are processed via direct deposit. Valid ID is required.
- Refunds do not include any postage fees.
Online return instructions
To obtain a refund or exchange for an online order, follow the instructions below.
- Step 1: Complete the Exchange & Return Form and include it when you return the items.
- Step 2: Place your item(s) and completed form back in the original packaging and reseal the packaging ready for shipping.
- Step 3: Attach a new posting label and post the parcel at any registered post office.
- Step 4: Forward the details of the courier service & tracking number of your online return along with any additional information to online@bicyclefix.com.au.
- Step 5: Allow 3 business days to process the refund on receiving the goods. When processing an exchange, if the item you require is out of stock, a refund will be issued if a suitable alternative cannot be provided.
BicycleFix will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, BicycleFix will not be held liable. Customers will be responsible for the return shipping and handling charge.
